Do I have to pay to get a quote?
No. We are very happy to give you a free, obligation-free quote within 48 hours after you call us or email us to get a quote.
How fast can translators work?
The average amount of words an experienced translator can produce is about 2,000 words per day. This includes translation, terminology searches and checking, proofreading and editing.
What’s the turnaround time?
The turnaround time is estimated based on 1) the level of technicality of the document, 2) the size of the project. We also need time for administration, research and setting up files. However, we commit ourselves to work to a deadline if you have a deadline to reach.
For pro-forma translation of 1-3 page document, we only need 1-2 days.
For standard text translation (personal reference letter, report) we will return the translation in 2-3 days.
For long text more than 1000 words, please call our office directly and we will give you the estimated amount of time.
Do you need to worry about the confidentiality of my document?
To be NAATI-accredited, all the translators are obliged to keep the confidentiality of the document. However, we can sign Non-Disclosure Agreement designed by your company if required.
Can your company send me the translations back in the same format (print-ready files) for a brochure?
Yes. We use many file formats to ensure you have the high quality typesetting service that allow your materials read smoothly and meet local standards.
What should I do before contacting a translator?
Make sure the subject matter, the type of text and the format of the documents to be translated are correct. Estimate the maximum amount of time that you can give to the translators, as most experienced translation are very likely to be busy.
In case of an urgent translation or big projects, we can share the workload among several translators, but this requires extra work of an editor to ensure the terminology and style used is consistent
Are your translators in-house?
No. Our translators are highly qualified and experienced contract translators. This enables us to be able to choose the expert translator in each field and subject matter. Our managers are responsible for quality control.
Which languages do you offer?
Our major languages are Mandarin, Cantonese, Japanese, Vietnamese, Korean, Indonesian, French, Russian, Italian, Spanish. We also offer translation in all other major European and Asian languages.
Do I have the right to pick the right translator?
For our major languages, you can see the qualifications and working experienced of our contracted translators on the section Meet Our Team and you can choose the translator for your translation project.
Why do translation rates vary so much?
Translation rates do not only include fee paying for translators’ work, it also pays for their time, their experience and their equipment.
Complexity of the subject matter, urgency, and complicated formatting or typesetting service can also increase the price.
I need a quote to get my website translated what should I do?
The best way for us to quote is for you to fill an online form directly on the website and click to submit to us. You can also download an Enquiry Form and fax to us.